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This refund policy applies when you are dealing directly with GlobeGrade staff. If you are dealing with students and teachers listed on the website, please refer to the terms and conditions available on the site for additional details.
No Refunds on Purchased Coins: Please note that there are no refunds for any purchased coins used on our platform. Once coins are purchased, they cannot be returned or refunded.
If money is deducted from your account, but coins are not credited to your account, you will automatically receive a refund through your bank within a maximum of 14 days. In most cases, this happens much faster. If we receive the payment (usually within a day), coins will be credited to your account, and you will receive a confirmation email once the transaction is completed.
If a teacher contacts a student whose phone number isn’t verified and the student does not read the message within 15 days, we will refund the coins used for that interaction. We also issue refunds if teachers spend coins on fake, spam, or scam jobs automatically.
Coins used to contact a tutor, whether free or paid, are not refundable if you are unable to reach the tutor for any reason. Once the contact has been made, the transaction is considered final, and no refund will be issued for these coins.
If any payment is made outside of the GlobeGrade platform (for example, directly to the tutor outside the website), we are unable to process refunds. You may contact us for assistance, but we cannot guarantee we will be able to retrieve your funds. Please refer to the terms for payments made through GlobeGrade.com for further details.
When you pay tutors via GlobeGrade.com, the following applies:
If you chose the option to release payment only after the work is complete, you may dispute the payment if there is an issue with the work provided. However, once the payment has been released, we are unable to process a refund.
If you chose to release the payment immediately, it serves as confirmation that the services have been completed and you are satisfied with the work provided. In the event of a dispute, we are unable to process a refund once payment has been released.
If there is a dispute and the student and tutor cannot come to a mutual agreement, GlobeGrade will make the final decision on the matter. Our decision will be binding, and any fees related to the dispute resolution process are non-refundable.
We charge a 15% fee on the payments made to tutors. Of this 15%, the following applies:
If you receive a full refund, the 5% fixed fee will be retained by GlobeGrade, and the remaining 95% will be refunded to the student.
If you have any questions or concerns regarding our refund policy, please contact our support team:
